Built on commitments you can hold us to.

NOX Cloud operates as an authorised reseller of domain registration, DNS, hosting, email and SSL services sourced from one or more upstream providers. We do not name individual upstream partners in customer-facing terms; the commercial relationship is between you and NOX Cloud.

By purchasing a service you authorise NOX Cloud to provision, renew, transfer or cancel the underlying resource on your behalf with the relevant upstream registry or provider. You remain the registrant of record for every domain and the account holder for every hosting, email or SSL service.

Pricing is set by NOX Cloud. Renewal prices may change at renewal time; we will notify you in writing at least 30 days before the renewal date if a price increases.

We commit to the following minimum monthly availability targets, measured from outside our network using independent monitoring:

• Hosting control panel and customer-facing websites: 99.9%
• Authoritative DNS resolution: 99.99%
• Inbound and outbound mail delivery for hosted email: 99.9%
• Domain registration and DNS management API: 99.5%

If we fail to meet a monthly target for a paid service, you may request a service credit equal to 10% of that month's fee for the affected service, up to a maximum of 100% of the monthly fee. Credits are applied to your next invoice and must be claimed within 30 days of the incident.

Scheduled maintenance announced at least 48 hours in advance, force-majeure events, and disruption caused by customer-provided code or DNS changes are excluded from SLA calculations.

Support is delivered by the NOX Cloud team via the in-app ticket system and email. We provide a single point of contact regardless of which upstream provider is involved — you should not need to know who runs the underlying infrastructure to get help.

• P1 — Service down: first response within 1 hour, 24/7.
• P2 — Degraded service: first response within 4 business hours.
• P3 — General questions: first response within 1 business day.

Business hours are 09:00–18:00 AEST, Monday to Friday, excluding NSW public holidays. P1 incidents are handled around the clock by an on-call engineer.

We publish a real-time status page covering every customer-facing surface we operate. When an incident is detected — whether the root cause lies in our platform or in an upstream provider — we publish an initial acknowledgement within 15 minutes and provide updates at least every 30 minutes until resolution.

A written post-incident report is published within 5 business days for any incident lasting longer than 30 minutes. Reports describe impact, timeline and remediation in provider-neutral terms; we will not attribute outages to named third parties in public communications.

Customer data is stored in Australian data centres by default. Where a specific service requires data to leave Australia (for example, a global CDN edge), we disclose that in the product description before purchase.

We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). You can request export or deletion of your personal data at any time by emailing privacy@noxcloud.com.au; we will action verified requests within 30 days.

Compliance, legal and privacy enquiries: legal@noxcloud.com.au
Security disclosures: security@noxcloud.com.au
Postal: NOX Cloud Pty Ltd, Sydney, NSW, Australia.